QBQ!: The Question Behind the Question: Practicing Personal Accountability at Work and in Life
- Downloads：3178
- Type：Epub+TxT+PDF+Mobi
- Create Date：2021-10-29 08:51:18
- Update Date：2025-09-06
- Status：finish
- Author：John G. Miller
- ISBN：1788169034
- Environment：PC/Android/iPhone/iPad/Kindle
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Summary
No one can successfully achieve goals and new objectives， provide outstanding service， engage in exceptional teamwork， make change in their community or lead other people without personal accountability。
After decades of working with organisations and individuals， John G。 Miller knows that the troubles that plague them cannot be solved by pointing fingers and blaming others。 Rather， the real solutions are found when each of us recognizes the value of our own accountability。 In this book， Miller explains how negative， ill-focused questions like "Who dropped the ball？" harm rather than help。 Conversely， when we begin to ask better questions - QBQs， questions behind the questions - and to see power in ourselves， then our lives and organisations are transformed。
Succinct， insightful and practical， this book provides the tools for putting personal accountability into daily action， with astonishing results。
After decades of working with organisations and individuals， John G。 Miller knows that the troubles that plague them cannot be solved by pointing fingers and blaming others。 Rather， the real solutions are found when each of us recognizes the value of our own accountability。 In this book， Miller explains how negative， ill-focused questions like "Who dropped the ball？" harm rather than help。 Conversely， when we begin to ask better questions - QBQs， questions behind the questions - and to see power in ourselves， then our lives and organisations are transformed。
Succinct， insightful and practical， this book provides the tools for putting personal accountability into daily action， with astonishing results。
Reviews
Dan
，
Pretty light on。。。but the fundamental concept of challenging perspective and thinking about 'how can I make a positive impact？' is really good。 Pretty light on。。。but the fundamental concept of challenging perspective and thinking about 'how can I make a positive impact？' is really good。 。。。more
Layne
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Short book with great ideas。
GeekWisdom
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QBQ: There are no bad questions。。。or are they ？Do you recall being in a training session， school or a presentation， where the speaker told you 'ask anything， there are no BAD questions？' John Miller disagrees， only he calls them "Incorrect Questions" -> "IQ"To be fair - he is not talking about the kind of questions we ask when we are trying to learn / problem solve or understand something new。John Millers book encourages us to stop and think about the quality of the questions we ask and how to t QBQ: There are no bad questions。。。or are they ？Do you recall being in a training session， school or a presentation， where the speaker told you 'ask anything， there are no BAD questions？' John Miller disagrees， only he calls them "Incorrect Questions" -> "IQ"To be fair - he is not talking about the kind of questions we ask when we are trying to learn / problem solve or understand something new。John Millers book encourages us to stop and think about the quality of the questions we ask and how to turn 'Incorrect Questions'， into the Question Behind the Question （QBQ）。 Focus on questions that begin with 'What or How' Contain an "I"， and Focus on action。https://blog。geekwisdom。org/p/book-no。。。 。。。more
Sheila Watson
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Quick read。 Very informative and helpful。
Viktoria Colon
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Quick， powerful and easy read on personal responsibility Such an excellent reminder to not allow myself to fall into the victim cycle。 To recognize each obstacle as just that an obstacle。 To focus on what I can change and control; my choices。 To accept responsibility without blame， to live out integrity and make leadership decisions that impact positive change。
Dennis
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Not a lot to it， which makes it better than a lot of self help books。
John Dembeck
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A quick book with simple but profound truths about personal responsibility。
Talita Holloway
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Great book！
Andrew
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I think this is a really good book。 It shows the power of QBQ with examples clearly and try the best to refrain from preaching。 The solution is actually quite practical， at least for myself to try。 Of course， there are business materials buried but still a minor distraction。
Liz Jacobs
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Pretty useless book。 There is no solid evidence of his theory， nor any scientific backing。 This book is a string of two page anecdotes preaching the same positive nonsense。Yes， it’s good to be positive。 It’s good to recognize you can’t control the actions of others but can control your reactions to those actions。 It’s good to try to incite change。But。。。This book seems like a way to brainwash people into thinking they are always responsible for being perfect， or close to it。 It teaches its reader Pretty useless book。 There is no solid evidence of his theory， nor any scientific backing。 This book is a string of two page anecdotes preaching the same positive nonsense。Yes， it’s good to be positive。 It’s good to recognize you can’t control the actions of others but can control your reactions to those actions。 It’s good to try to incite change。But。。。This book seems like a way to brainwash people into thinking they are always responsible for being perfect， or close to it。 It teaches its readers that it doesn’t matter if other people are messing up。。。how can YOU make it better？ How about holding those other people accountable？ The author tells a story about how he was on a plane ride and met the man next to him。 They begin talking and the other man turns out to be a personal injury lawyer， and the author explains to him that he teaches personal accountability。 The author kind of mocks the situation and acts like he’s better than this personal injury lawyer。I’m sorry but there are times when being labeled a victim is accurate。 If my loved ones are driving down the road，Following laws， and some drunk slams into them。。。how are my loved ones not victims？ Punishments need to be even higher for offenders both in public and in the workplace。 Teaching people to have accountability only works when everyone is being held to the same standard。It’s kind of like when a child is brutally murdered by the parents。 Some of these “we choose positivity” people will make comments like “At least the child is at peace now。” “RIP， now he/she is a beautiful angel。” How are they qualified to make statements like that？ Sometimes being positive is being naive。 。。。more
Quinn Morrow
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5 stars for the message。 3 stars for the writing。QBQ is a great message that today's world needs to hear: stop blaming others。 Analyze the situation， use what life gave you， and work your butt off。 I'd go as far to say that this book is basically the American Dream。 Sometimes I dream about the ole glory days that my grandparents lived in （but those days also had issues）。 Regarless， I think this book has a good message。But the writing was not great。 This is a great length for this book- I was abl 5 stars for the message。 3 stars for the writing。QBQ is a great message that today's world needs to hear: stop blaming others。 Analyze the situation， use what life gave you， and work your butt off。 I'd go as far to say that this book is basically the American Dream。 Sometimes I dream about the ole glory days that my grandparents lived in （but those days also had issues）。 Regarless， I think this book has a good message。But the writing was not great。 This is a great length for this book- I was able to listen to it twice in one day without it messing with my work schedule。 So yes， this short， easy， pleasant read is fine for what it is- a message of optimism and work ethic。 If the world were to adopt this philosophy， more would get done， but since that isn't the case， this author should write a book about how to navigate a world of lazy finger-pointers。I wouldn't mind the book if it were a little longer， as long as it had more data。 I mean， where's the proof？ Research was absent。 I would love to see the results of the companies he trained。 By how much did their profit， efficiency， or blank increase？ There is no empirical data supporting his claims。But don't let that get you down。 Reading this book felt empowering。 Go out and get it done for yourself。 。。。more
Jonathan Buie
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Solid book。 Honestly， seemed a bit redundant because the entire them was centered around self-accountability。 I think it's an important subject but a bit more verbose than I'd like。 Worth a 2hr audio book listen and since it's short I'd recommend。 Solid book。 Honestly， seemed a bit redundant because the entire them was centered around self-accountability。 I think it's an important subject but a bit more verbose than I'd like。 Worth a 2hr audio book listen and since it's short I'd recommend。 。。。more
Al Kratz
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Thought provoking for both professional and personal learning/change/improvement。 Refreshing contrast to a world where the buck stops here mentality seems to have faded a bit and where the only thing you can really do about that is make sure it hasn’t faded in your own actions。
gina
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Anectodes are loose， quotes in each chapter are vague， I can't see how the author make such conclusions from such anectodes， most of them seems nonsense to me。Though， there are still some lessons I learned from the book， I still won't recommend this book to my friends or even colleagues。 To help you more at solving problems at work， instead of reading the book， I strongly recommend improve logical thinking in our daily life。And if anyone wants a gentle heart and stop complaining， I recommed book Anectodes are loose， quotes in each chapter are vague， I can't see how the author make such conclusions from such anectodes， most of them seems nonsense to me。Though， there are still some lessons I learned from the book， I still won't recommend this book to my friends or even colleagues。 To help you more at solving problems at work， instead of reading the book， I strongly recommend improve logical thinking in our daily life。And if anyone wants a gentle heart and stop complaining， I recommed book 《Don't sweat the small stuff》， a book with wisdom and love。 。。。more
Simon Vandereecken
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A really good read about the vital importance of personal accountability in our work and personal lives。 On how to stop blaming the systems， the company， others and instead work on how we can do our part。 I removed one star because the way it is written felt a bit too much like an American sales man。 Ha
Kristen Evans
，
I enjoyed this book。 My favorite part was definitely about how to ask better questions。 Starting with what or how， including I， and an action statement， is a good equation for helping ourselves look at a situation with a "what can I do to help" mentality。Definitely not a fan of saying anxiety is a choice， as someone who suffers with pretty bad anxiety。 It wasn't a bad thought though that sometimes we do things to expand or magnify our anxieties。 I am definitely guilty of that。 I think a challeng I enjoyed this book。 My favorite part was definitely about how to ask better questions。 Starting with what or how， including I， and an action statement， is a good equation for helping ourselves look at a situation with a "what can I do to help" mentality。Definitely not a fan of saying anxiety is a choice， as someone who suffers with pretty bad anxiety。 It wasn't a bad thought though that sometimes we do things to expand or magnify our anxieties。 I am definitely guilty of that。 I think a challenge here will be making sure I don't project this idea on to others， and make sure I am applying it to myself for improvement and not others。 。。。more
Heidi
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I think I could have got the point in a page or two， but I guess the author is going for repetition。 With some stories thrown in to prove the point。 Over and over again。 Easy read， though。
Josh Pate
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Short， sweet， and to the point。 Revisit often to realign yourself with the idea of self accountability and not blaming others。 It will help you to focus on the things you can change， you！
Alex Smith
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The book was solid， albeit pretty cheesy。 Good thoughts in theory， brought with an attitude that should be taken in the service industry， but some could be pretty hard to put into practice in real life。 It’s what you should expect reading something written by a motivational speaker。
Evan Steele
，
QBQ is a collection of short blog style entries on personal responsibility and customer service。 Some of the entries are pithy and useful， some of them will make you smile。 Many of them are not exceptional and will make you think， has this guy already run out of ideas？I may hang on to it and flip through it again someday， but it is not one that I will be recommending to many people。
Allyson Pulido
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This is a fun little book with some nice stories。 The simplicity of this book is what makes it great。 Starting with these simple principles will really start you down the road of productivity and happiness。 I plan to pick up this book at different stages in my life and appreciate he simple， actionable items in it。
Rachel （Kalanadi）
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I had to read this for work。 'Nuff said。 I had to read this for work。 'Nuff said。 。。。more
Pamela Aikman
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Book is an easy read。 Some will say it is rudimentary and they wouldn't be wrong。 However， every day life in home or work can drive us away from easy concepts。 This book presents the concepts in easy to understand terms giving examples of how to avoid the Blame game and focus on solving problems starting with yourself。 Book is an easy read。 Some will say it is rudimentary and they wouldn't be wrong。 However， every day life in home or work can drive us away from easy concepts。 This book presents the concepts in easy to understand terms giving examples of how to avoid the Blame game and focus on solving problems starting with yourself。 。。。more
Elaine Wisdom
，
This will change your outlook on life if you let it！
Josh Orwick
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Great book to ready every year as a reminder of how personal accountability is a catalyst to new paradigms and eliminating victim thinking。 I have gone through this book with multiple teams now and it is always refreshing to how eye opening it becomes and how much it stretches people beyond their initial pre-suppositions。
Michelle
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QBQ asks us to find the question behind the question so we can grow our own personal accountability instead of playing the victim and blaming others。It is a book that needs to be read and re-read along with the workbook to truly be put to good use in our lives
Slytano
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This is the most self-promoting book that exists。 If you enjoy reading the acronym QBQ。 you will enjoy this book。 "QBQ" is in the introduction 18 times， and the introduction is only three short pages long。 This book can be written and summarized on a napkin。 Good night。 This is the most self-promoting book that exists。 If you enjoy reading the acronym QBQ。 you will enjoy this book。 "QBQ" is in the introduction 18 times， and the introduction is only three short pages long。 This book can be written and summarized on a napkin。 Good night。 。。。more
YiTing
，
一本關於當責（accountability）精神的小冊子。
Roy Peek
，
In preparing for a Coaching session where it is more about listening and asking the probing questions i went back and read QBQ again to reinforce the What / How along with I and action。 Nice feedback and if put into action what I learned it can sever me well as well as the individuals I am coaching。
Ali
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